FAQs
Frequently Asked Questions (FAQs)
1. What services does Hummingbird Financial LLC provide?
We offer secure currency exchange between Trinidad & Tobago Dollars (TTD) and U.S. Dollars (USD), as well as bill payment services to your U.S. suppliers and distributors.
2. How do I get started?
Simply create an account online. You’ll need to provide valid identification and basic personal details to meet regulatory requirements.
3. What identification do I need?
We require a government-issued photo ID (such as a passport, identification card or driver’s license) and proof of address. This helps us comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) laws.
4. How are exchange rates determined?
Our rates are based on market conditions plus a small service margin. You’ll see the exact rate and fees before confirming your transaction.
5. Are there fees for transactions?
Yes, a service fee applies to both currency exchanges and bill payments. Fees are disclosed upfront so you know the total cost before proceeding.
6. How long does it take for my bill payment to process?
Once your payment is cleared and we receive it, most payments are processed same-day or next business day, depending on the biller. We’ll notify you once your payment is confirmed.
7. Is my information secure?
Absolutely. We use encryption, secure authentication, and monitoring systems to protect your personal and financial data. For more details, see our Privacy Policy.
8. Can I cancel a transaction?
Once a transaction is confirmed, it generally cannot be canceled. If you believe there’s an error, contact our support team immediately.
9. What happens if I suspect fraud or unauthorized activity?
Contact us right away. We’ll investigate and take steps to secure your account. Suspicious activity may also be reported to regulators.